Shipping & Returns
Spain (Peninsula and Balearic Islands)
- Standard shipping (3-5 business days): €4.80
- Express shipping (24/48 working hours): €9.80
- Free shipping for purchases over €95.00
- Standard shipping (10-14 days): €9.80
- Standard shipping (10-14 days): €14.80
At solet we want you to feel 100% comfortable with your purchase, so if it is not what you expected, you have up to 14 calendar days to change or return your order, counting from the day you received it. (EXCEPT SELECTED PRODUCTS)
To make the change or return, the product must be in perfect condition, in its original packaging (with everything inside) and with its corresponding labels.
Once you have notified solet of the incident, the procedure must be carried out within 7 working days , except in the case of an exceptional situation, which must be justified.
TO PROCEED WITH A RETURN, YOU MUST FOLLOW THE FOLLOWING STEPS:
- Write us an email informing of the return to firstname.lastname@example.org within 14 calendar days from the day you received your order.
- Next, we will reply informing you of the address to which you must send the product.
- You must return the products by the same system through which they were delivered to you or by a courier company of your choice. The return is AT YOUR CHARGE unless I know This is an error on our part.
- Once you have sent the package, you must send us an email informing us of the return system used and the date and time of the same.
- Once we receive the return, after verifying that it is in perfect condition, we will proceed to refund the product amount.
solet will manage the return order under the same system that was used for payment. The application of the refund in your account will depend on the card and its issuing entity. The application period will be up to 30 days for credit cards.
DOUBTS ABOUT RETURNS
If you have any questions about returning the product, you can write to us at email@example.com . We will answer you within a maximum period of 24 business hours.